Last updated: 2025
These Terms of Service ("Terms") govern your access to and use of Mailmap (the "Service"), operated by ABCARE LLC, a Florida limited liability company ("ABCARE", "we", "us", "our"). By creating an account, accessing or using the Service, you agree to be bound by these Terms.
You may use Mailmap only if you are at least 18 years old and have the legal capacity to enter into a binding agreement. You are responsible for:
Mailmap provides predictive email intelligence, diagnostics, benchmarks, and related analytics to help you evaluate and improve your email campaigns. The Service does not send emails on your behalf and does not replace your existing email service provider ("ESP").
Mailmap is offered on a subscription basis. By subscribing to a paid plan, you authorize us (or our payment processor) to charge you the applicable fees on a recurring basis (monthly or annually, as specified at checkout), until you cancel. Unless otherwise stated:
You agree not to misuse the Service. In particular, you will not:
ABCARE LLC owns all rights, title and interest in and to Mailmap, including but not limited to the Golden Rule Engine, models, user interface, designs, trademarks, trade secrets, and all underlying technology. You retain all rights to the content and email campaigns you upload or connect to the Service. By using the Service, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service.
Our collection, use and protection of personal data is described in the Mailmap Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
The Service is provided on an "as is" and "as available" basis. While Mailmap aims to provide high-quality predictions and diagnostics, we do not guarantee accuracy, specific performance results, deliverability outcomes, or revenue improvements. You are solely responsible for decisions made based on the insights generated by the Service.
To the maximum extent permitted by law, ABCARE LLC and its officers, directors, employees and affiliates shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, loss of revenue, loss of data or business interruption, arising out of or in connection with your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim relating to the Service will not exceed the amount paid by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
We may suspend or terminate your access to the Service if you breach these Terms, pose a security risk, fail to pay applicable fees, or if we are required to do so by law. You may stop using the Service at any time. Upon termination, your right to access the Service will immediately cease, but provisions that by their nature should survive termination (such as ownership, limitations of liability and indemnities) will remain in effect.
We may modify the Service or these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after any update constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Florida, and you consent to the jurisdiction of such courts.
If you have questions about these Terms, you can contact us at: support@mailmap.app.
Mailmap offers a 14-day refund policy for all subscriptions. If you are not satisfied with your purchase, you may request a refund within 14 days from the original transaction date.
All refund requests must be submitted to support@mailmap.app. Refunds are evaluated on a case-by-case basis and may be granted for eligible transactions within the 14-day window.
If you cancel your subscription after the 14-day period, you will retain access until the end of your current billing cycle. No partial or prorated refunds are issued for unused days or unused analysis credits after the refund period has passed.
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